Front of house

Contact Premium UK IPTV

Orders, install snags and refund requests all go through one door. Write whenever suits you, because the mailbox never closes.

The only door

Email Premium UK IPTV support

The inbox never closes (24/7). Whenever you write, we reply as soon as we can, usually the same day.

Email is the one way to reach us. A written message also puts everything in one place, so nobody has to ask you the same question twice.

Help us help you

Put a few facts in your opening message and the back-and-forth shrinks. Include whichever of these apply to you.

The email address you used at checkout, so the order can be found.
Which plan you chose and roughly when you bought it.
Your screen, with its make and model, and the app running on it.
What went wrong, in your own words, and any message the screen displayed.
For a MAG box, the MAC address printed on its label.
Asking for a refund? Say so in your opening line. The conditions are on the legal page.

Before you write

Each kind of device has numbered steps of its own in the install guide.

The free trial lets you try the full lineup for a day, with no credit card involved.

Refund wording, prices and the privacy notice live on the legal page, alongside the date it was last updated.